Privacy Policy — r55 Online Casino Bangladesh
Your privacy matters to r55. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold over your information.
1. Introduction and Scope
This Privacy Policy ("Policy") describes how r55 ("r55", "we", "us", "our") collects, uses, stores, shares, and protects personal information belonging to individuals ("you", "Player", "User") who visit, register with, or otherwise interact with the r55 website at https://r55.games and all associated services, games, promotions, and features (collectively, the "Platform").
r55 is committed to handling your personal data with transparency, integrity, and care. This Policy is written in plain English to ensure that every player across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Barisal, Rajshahi, Rangpur, or Mymensingh — can clearly understand how their data is managed.
This Policy should be read alongside r55's Terms & Conditions. Where additional privacy-related terms apply to a specific service or promotion, those terms will be stated clearly at the relevant point on the Platform.
2. Personal Data We Collect
r55 collects different categories of personal data depending on how you interact with the Platform.
Data Collected Automatically
When you visit the r55 Platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, operating system version, pages visited, time spent on each page, links clicked, and error logs. This data is collected using cookies and similar tracking technologies. It is used primarily to improve Platform performance, detect fraud, and ensure security.
Data You Provide Directly
r55 collects personal data that you provide when you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or respond to a promotion. This includes identity data such as your full name, date of birth, and National Identity Card (NID) number or passport number; contact data including your email address and mobile phone number; and financial data including details of the payment method used for transactions on the Platform.
Cookies and Tracking Technologies
r55 uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the Platform. Cookies are used for session management (keeping you logged in), fraud detection, analytics, and personalisation of your experience. You may configure your browser to refuse cookies, but doing so may affect the functionality of certain Platform features. r55 uses only first-party cookies and does not place third-party advertising cookies on the Platform.
3. How r55 Uses Your Data
r55 processes your personal data only for specific, legitimate purposes. We do not process your data for any purpose that is incompatible with the reasons for which it was originally collected. The following table sets out the primary purposes for which r55 uses personal data and the legal basis for each.
Account Management and Service Delivery
r55 uses your identity and contact data to create and manage your player account, process your deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to provide you with access to games, betting markets, and other Platform features. This processing is necessary for the performance of the contract between you and r55.
Identity Verification (KYC) and Anti-Money Laundering
r55 is required to verify the identity of players and to monitor transactions for signs of money laundering or fraud. Your identity data, KYC documents, and financial data are processed for this purpose as a legal obligation. r55 will not process a withdrawal until satisfactory KYC verification has been completed where required by our internal compliance procedures.
Fraud Prevention and Platform Security
Technical data, gaming data, and financial data are used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other security threats. r55 employs automated and manual monitoring systems for this purpose. Processing for fraud prevention is carried out in the legitimate interests of r55 and its players.
Responsible Gaming Monitoring
r55 uses your gaming data — including bet frequency, session duration, deposit patterns, and loss history — to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, r55 may reach out to offer support tools, impose precautionary limits, or escalate the matter to our responsible gaming team. This processing reflects r55's duty of care to its players and is carried out in both our legitimate interests and your vital interests.
Communications and Service Updates
r55 may use your contact data to send you transactional communications — such as deposit confirmations, withdrawal notifications, account alerts, and security notices — that are necessary for the operation of your account. These communications are sent on the basis of contractual necessity and do not require separate consent. Where r55 wishes to send you promotional or marketing communications, we will obtain your express consent beforehand and you may withdraw that consent at any time by contacting support.
Platform Analytics and Improvement
Aggregated and anonymised technical and gaming data is used to analyse Platform performance, identify popular game categories, optimise page load speeds for mobile users across Bangladesh, and improve the overall user experience. This data is processed in r55's legitimate interests and does not identify individual players.
4. Data Sharing and Third Parties
r55 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your personal data is shared only where it is strictly necessary to provide the Services or to comply with a legal obligation, and only with the categories of recipients described below.
Payment Service Providers
To process deposits and withdrawals, r55 shares necessary financial and identity data with our payment partners. These include mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each of these providers processes your data only for the purpose of completing the relevant transaction and is bound by their own privacy and data security obligations.
Game Content Providers
r55 sources its casino game content from certified third-party game studios, including providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and technical data necessary to deliver game functionality and to maintain game integrity. They do not receive your identity or financial data.
KYC and Compliance Verification Partners
r55 uses certified third-party identity verification and compliance screening services to assist with KYC procedures and anti-money laundering checks. Your identity data and KYC documents may be shared with these services solely for the purpose of conducting required verification checks. These services are contractually bound to process your data only for that specific purpose.
Legal and Regulatory Disclosure
r55 may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so. r55 will not disclose data beyond what is strictly required in response to a valid legal request and will, where permitted, notify you of such a request before complying.
5. Data Retention and Storage
r55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The following general retention periods apply:
Retention Schedule
- Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
- KYC verification documents: Retained for the duration of the account and for five (5) years post-closure.
- Gaming and session logs: Retained for up to two (2) years for fraud detection, dispute resolution, and responsible gaming purposes.
- Customer support communications: Retained for up to three (3) years to support quality assurance and ongoing dispute resolution.
- Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent history.
When personal data is no longer required and the applicable retention period has expired, r55 securely deletes or anonymises the data so that it can no longer be associated with an identifiable individual.
6. Data Security and Protection
r55 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated regularly to reflect evolving security best practices.
Encryption
All data transmitted between your device and the r55 Platform is encrypted using industry-standard 256-bit SSL/TLS encryption. This ensures that your personal and financial data cannot be intercepted by third parties during transmission. Data stored on r55 servers is also encrypted at rest.
Access Controls
Access to personal data within r55's systems is restricted on a strict need-to-know basis. Only authorised personnel who require access to perform their job responsibilities are granted access, and all access is logged and monitored. r55 employees are bound by confidentiality obligations and receive data protection training as part of their onboarding.
Breach Response
In the event of a personal data breach that poses a risk to your rights and interests, r55 will take immediate steps to contain and investigate the breach. Where required, r55 will notify affected players and relevant authorities within the timeframes required by applicable law. Notification to affected players will include a description of the nature of the breach, the categories of data involved, and the steps r55 is taking in response.
7. Your Data Rights
As a player on r55, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team.
To exercise any of the above rights, please contact r55 support by email. r55 will respond to your request within 30 days. In complex cases, this period may be extended by a further 60 days, in which case r55 will inform you of the extension and the reasons for it within the initial 30-day period.
8. Protection of Minors
The r55 Platform is strictly intended for adults aged 21 years and above. r55 does not knowingly collect or process personal data belonging to individuals under the age of 21. If r55 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the associated account will be closed.
Parents and guardians are encouraged to make use of parental control software to restrict access to gambling websites on devices that may be used by minors. If you believe that a person under the age of 21 has registered an account on r55, please contact our support team immediately so that the account can be reviewed and closed promptly.
9. Policy Updates
r55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, r55 will provide notice via a prominent announcement on the Platform and, where appropriate, by direct communication to registered players.
The effective date at the top of this Policy will be updated each time a revision is made. Your continued use of the r55 Platform following the publication of a revised Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you should discontinue use of the Platform and may request account closure by contacting support.
10. Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or r55's data processing practices, please contact our support team. r55 takes all privacy-related concerns seriously and will acknowledge your query within 5 business days.
Data Privacy Contact
Email: [email protected] (plain text — not a clickable link)
When submitting a privacy-related request, please include your registered username, the nature of your request, and, where applicable, details of the specific data or processing activity your request concerns. This will help r55 locate the relevant records and respond to you efficiently.
Support is available 24 hours a day, 7 days a week, including public holidays observed in Bangladesh such as Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh.
Privacy at a Glance
A quick summary of how r55 approaches your privacy.
SSL Encryption
All data in transit is protected by 256-bit SSL/TLS encryption. Data stored on r55 servers is encrypted at rest. Your financial and identity information is never transmitted in plain text.
No Data Sales
r55 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes, under any circumstances. Your data is used solely to provide and improve the r55 Platform.
Purpose Limitation
Every category of personal data collected by r55 is used only for the specific, clearly stated purpose for which it was collected. r55 does not repurpose data for incompatible secondary uses without your knowledge and, where required, your consent.
Responsible Gaming Safeguards
r55 uses gaming behaviour data specifically to protect players. Patterns that suggest problem gambling are flagged for intervention. This use of data reflects r55's genuine commitment to player welfare, not just commercial interest.
Player Control
You hold real, exercisable rights over your personal data — including access, correction, deletion, portability, and objection. r55 responds to all data rights requests within 30 days and provides clear reasoning where a request cannot be fulfilled.
21+ Strict Policy
r55 collects age verification data specifically to enforce the 21+ age restriction. Any account found to belong to a person under 21 is closed and associated data deleted without delay.
Questions About r55?
Check our FAQ for quick answers, explore the full casino lobby, or review our Terms & Conditions. r55 is built for players across Bangladesh — secure, fair, and 100% in English. 21+ only.
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